First, let me take a moment to acknowledge the amazing support I have enjoyed from my former assistant, Angela Moseley. I know there were times I took for granted how much less I had to burden myself so that I could better support Epic Careering clients and move forward initiatives, like publishing my book. In fact, until I had to replace her, I hadn’t realized frequently enough how lucky I was to have talent like her – A self-starting Journalism graduate from Temple, with a sense of pride in her work, and as much of an appreciation of what we do as a company as you could expect from someone who hadn’t built the company herself.
Angela, best wishes to you in your new full-time endeavor. I hope you find the shift from freelancer to employee to favor your hopes and dreams for the future.
Today my daily devotional distinguished knowledge from wisdom as wisdom being derived from experience that teaches you, and knowledge as being information you acquire. I always thought that being truly wise meant learning from other people’s experiences – not having to endure the same trial and error to reach the same conclusions.
Having now endured my own search for a new assistant, there is some wisdom I would like to impart. I continue to read disgruntled posts from job seekers and hiring managers alike on why recruiting is even a profession – why do businesses need to allocate such a critical function to an outside party?
I attempted to straddle in between the job seeker’s perspective and the hiring manager’s perspective, constantly re-visiting my process and standards as I saw what was coming in. I can’t say I am certain I didn’t stray too far in one direction or another at times, but I can tell you that if my budget allowed for extra margin, I would have totally outsourced this very important job, and I have experience as a recruiter.
Let me report happily that, while it was not easy and required a tremendous investment of effort, energy and time, I have found someone I believe has great potential to help me push Epic Careering toward even greater client and customer service as well as greater product quality and usage so that we can help more people empower themselves to harness our resources and the power within them to pursue and land career opportunities that offer them the life that they want.
Help me in welcoming Syndie.
This will be the first blog Syndie will help me post. (Complaints can be directed to… just kidding 😉
Here are some observations that were somewhat forgotten and reinforced by my experience back in the hiring saddle.
1. Many candidates don’t follow directions
I’m not sure if some people feel that they are exceptions that you will just have to notice how great they are in the way that they do things, rather than how you want them to do things. I am hiring a subcontractor to work ¼ time, and yet I want to hire someone who considers themselves a part of the fabric of what I have built and continue to build, so from the get-go, I want to see a candidate not just willing to, but interested in learning about the career services industry, where the résumé is considered a major product and tool.
I am not expecting applicants to be résumé experts, but I expect an actual résumé – not a sales page. In my business your résumé is not just a critical introduction to your work history, but a work sample. If providing a résumé or making improvements to your résumé based on my instruction is too much outside your comfort zone, I don’t see why I should see that you are going to be a valuable contributor to my business.
In trying to see things from the freelancer’s perspective, I could only assume that these freelance virtual assistants had such a thriving reputation and pipeline of opportunity that my opportunity didn’t stand out as particularly interesting. I concluded that Epic Careering is better off without someone who was not interested enough in this industry to want to develop/furbish a best-in-class résumé.
2. Many candidates do not research thoroughly (enough)
While I do recognized that I am the expert on such things, I find it hard to accept that people take the time to write a cover letter without specifics that demonstrate that you have attempted to understand what we do, what initiatives we’re invested in, and what there is to have genuine excitement about when I post a blog each week that puts it right out there.
Why would I want to waste any time reading a letter that was not targeted to me, or did not give me an indication that you really want this opportunity?
Here is where I attempted to get back over the line into the job seekers’ perspective – the conventional job application process can be a confidence, even a soul, killer. Once your hope in a good outcome is dead, efforts seem futile. Making an extra investment of time, allowing yourself to get excited about an opportunity, attempting to make a meaningful connection with a stranger you hope to be your boss, can seem like a great recipe for (further) disappointment. This is why we coach our clients to reset their expectations and execute a proactive campaign method. Otherwise, you are going to get stuck in your own self-fulfilling prophecy loop.
Statistically, you are more apt to have positive results (introductions/interviews/offers) if you invest more time getting closer to opportunities for which you have genuine excitement than to half-heartedly pursue opportunities you are hoping for only because they represent an earning potential you need or want.
3. Many candidates do not have a sense of urgency
I clearly outlined the steps to apply, as well as the qualification process. Many precluded themselves from consideration by not supplying requested documents at all, even upon specific request or instruction; they took a long time to deliver. If I need you to be available 10 hours per week, I would anticipate you would have at least an hour to invest in helping yourself through the qualification process.
Again, I understand that if you had spent time on searching for a job or freelance opportunity-seeking using conventional methods, you are probably reaching a point of resignation. If only those who failed to deliver understood clearly the restoration of faith you will gain in your own ability to make great opportunities happen by landing this opportunity, you might have been able to create the time you needed to pursue this further.
Your loss is Syndie’s gain, and the drop-off and disqualifications of all other candidates during the process will prove to be my gain.